Terms of Service

These Terms of Service (“Terms”) constitute a legally binding agreement between the user (“you”) and Routed Labs, Inc. (“Routed Labs,” “we,” “our,” or “us”) regarding use of the Airvoy website, mobile application, and related eSIM services (collectively, the “Service”).

By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must refrain from accessing or using the Service.

The Service provides eSIM (embedded SIM) functionality enabling users to access cellular data networks internationally. Offerings include:

• Digital eSIM profiles for global connectivity
• Multiple data plan options with varying durations
• QR code delivery for activation and installation
• Customer support for technical inquiries
• Account management tools for registered users

To use the Service, you represent and warrant that you:

• Are at least 18 years of age or have parental consent
• Have the legal capacity to enter into a binding contract
• Provide accurate and complete registration information
• Possess or are authorized to use a compatible device
• Will comply with applicable laws and regulations

Users may purchase eSIMs either as registered account holders or as guests. Registration provides additional features, including account history and broader support.

By completing a purchase, you authorize Routed Labs and its payment processors to charge the payment method you provide. Key terms include:

• All prices are quoted in U.S. dollars and include applicable taxes
• Payment is due at the time of purchase
• Payment processing is handled by third-party providers
• Failure to complete payment may result in service suspension

Refund requests are considered subject to the following conditions:

• Eligible if requested within 24 hours of purchase
• Ineligible once eSIM has been activated or used
• Technical issues will be reviewed case by case
• Device compatibility is the responsibility of the user

Refund requests must be submitted to hector.diaz@airvoy.app, with order details and reason provided.hector.diaz@airvoy.app with order details and reason provided.

Our plans are unthrottled for the GBs you buy or earn. Any website or app is accessible depending on the country’s regulation.

The Service is subject to limitations, including:

• Device must be eSIM-compatible and unlocked
• Coverage depends on local partner networks
• Speed and availability vary by location
• Unused data expires and does not roll over
• Plans may not be transferred between devices

You agree not to use the Service for any unlawful or prohibited purpose, including but not limited to:

• Unlawful activity or regulatory violations
• Harassment, abuse, or fraudulent activity
• Unauthorized network access or interference
• Resale or sharing of credentials without consent
• Excessive use impairing network performance

To the fullest extent permitted by law, Routed Labs shall not be liable for indirect, incidental, or consequential damages resulting from your use of the Service. Total liability shall not exceed the amount paid by you for the Service giving rise to the claim during the twelve (12) months preceding the claim.

You agree to indemnify and hold harmless Routed Labs and its affiliates against claims, damages, or expenses arising from your misuse of the Service or violation of these Terms.

We may suspend or terminate access to the Service immediately if you breach these Terms, engage in unlawful conduct, or otherwise act in a manner detrimental to Routed Labs or its users. Upon termination, your rights to use the Service cease immediately.

These Terms are governed by the laws of the State of Delaware, United States. You agree to submit to the exclusive jurisdiction of courts located in Delaware for resolution of disputes.

Routed Labs reserves the right to amend these Terms at its discretion. Updates will be published on the website and will take effect immediately unless otherwise stated. Continued use of the Service after amendments constitutes acceptance of the revised Terms.

For questions regarding these Terms, please contact:

hector.diaz@airvoy.app